When you contact our support team, you can be certain our main priority is making sure your issue is resolved as soon as possible. Our team is both knowledgeable and flexible when it comes to working with all types of technologies.
Often times issues require technical insight into the inner-workings of internal infrastructure. When working with customers, we provide comprehensive transparency into our technical operations. We’re not afraid to show our “behind the scenes” operations to our customers.
The Teraswitch Network Operations Center closely monitors all of our infrastructure 24/7, and proactively works to fix issues. Any time you have an issue, we’re just a message away!
Whether you have a simple question, or you need immediate emergency assistance, our multitude of contact options will ensure you’re never left in the dark.
You can submit a ticket from our support site. You can also create a ticket by clicking the Support button in the bottom right hand corner of this page.
Have a time critical issue, or need to talk to a human? Our 24/7 Network Operations Center can be reached at +1 (888) 945-8045, option 2.
For sales inquiries, please call +1 (412) 945-7045, option 1.
If you prefer to contact us via email, you can do so with the following addresses:
For technical assistance, email firstname.lastname@example.org
For sales inquiries, please email email@example.com
To keep updated on service, facility, and network events; check out our status page.