TeraSwitch Support

Our dedicated support team is committed to ensuring your services run smoothly, 24/7.

Personalized Support

Team TeraSwitch

When you contact our support team, you can be certain our main priority is making sure your issue is resolved as soon as possible. Our team is both knowledgeable and flexible when it comes to working with all types of technologies.

Support Transparency

Often times issues require technical insight into the inner-workings of internal infrastructure. When working with customers, we provide comprehensive transparency into our technical operations. We’re not afraid to show our “behind the scenes” operations to our customers.

Always Available

The Teraswitch Network Operations Center closely monitors all of our infrastructure 24/7, and proactively works to fix issues. Any time you have an issue, we’re just a message away!

Support Options

Whether you have a simple question, or you need immediate emergency assistance, our multitude of contact options will ensure you’re never left in the dark.

By Ticket

You can submit a ticket from our support site. You can also create a ticket by clicking the Help button in the bottom right hand corner of this page.

By Phone

Have a time critical issue, or need to talk to a human? Our 24/7 Network Operations Center can be reached at +1 (412) 945-7045, option 2.

For sales inquiries, please call +1 (412) 945-7045, option 1.

By Email

If you prefer to contact us via email, you can do so with the following addresses:

For technical assistance, email [email protected]
For sales inquiries, please email [email protected]

To keep updated on service, facility, and network events; check out our status page.